{"id":220486,"date":"2023-10-02T09:11:03","date_gmt":"2023-10-02T06:11:03","guid":{"rendered":"https:\/\/va-varuste.fi\/customer-service\/"},"modified":"2026-01-16T15:18:06","modified_gmt":"2026-01-16T13:18:06","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/va-varuste.fi\/en\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"\t\t
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VA-Varuste<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Customer service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Below we have collected answers and links to questions that often bother our customers. If you can\u2019t find the answer below, our customer service will be happy to help you!<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n\t\t\t\n\t\t\t\t\t\tOur customer service is currently busy due to our return from summer vacation. We will respond to inquiries in the order they arrive. Thank you for your patience. <\/span>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Before contacting us, please check that your question has not already been answered in the section below.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWe have gathered here the most common questions related to ordering, shopping online, delivery, complaints, returns, product information and services. There is an answer to most questions and problem situations Boat canopy installation- usage- and care instructions<\/a> or from the term page<\/a>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Boat canopies and covers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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I can't find a canopy according to my boat model in the catalog\/online store, what should I do? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Request for a quote for a boat canopy <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Fill out the offer request form.<\/p>

Our customer service will contact you, when the offer request has been processed.<\/p>

If you don\u2019t know precisely the make and year of your boat, we will need your old canopy for inspection before we can begin making the new one.<\/p>

In addition, the old canopy is needed for the final stage of the production process so that the location of each edge mounts can be fitted precisely in place. Especially in older ones; In boat models manufactured in the 90s or earlier, the risk of differences is greater. In these older models, we need the old boat canopy at the end of the manufacturing process to check the location of the edge mounts from the old canopy. For newer models, the risk of differences is lower, but only by aligning the fasteners from the old canopy can we guarantee a full canopy fit in terms of the fastening locations!<\/p>

  1. Check your boat model and year of manufacture. When ordering a renewed boat canopy, it\u2019s a good idea to ensure before starting production that the pattern we\u2019re using is exactly the right one! Here can be variations affecting the boat canopy even from one boat model to another from the same year.

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  2. Think about the colour of your new boat canopy in advance. You can see the colour chart HERE<\/a>.

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  3. Contact us jeither by telephoning +358 (0)17 2659 500<\/a> or by email: va-varuste[at]va-varuste.fi<\/a> or by filling in the form below.

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  4. If you\u2019ve got an old canopy, send it to us as a postal package or (in Finland) via Matkahuolto Coach Delivery Services HERE.<\/a> Before delivery, detach the canopy from the arch and clean away the worst dirt. If your canopy is wet, wait for it to dry.

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  5. NOTE! Insert a note inside the canopy package that has your contact information and information about the boat model (make, model, year). Please mark the colour you wish for the new canopy on the note. You can also fill in the information on the attached form and print it. Print the form HERE<\/a>. Remember to put the completed form with the old canopy inside the package. There is a risk of tears and loss in the labels taped on top of the package during transport!

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  6. If a pattern cannot be found of your boat\u2019s canopy, we can most likely make a new canopy by copying the old one. Send us a photo of the old canopy or send the old canopy to us for assessment. This way we can give you a price estimate for copying it. If our offer does not please you, we\u2019ll send your old canopy back to you \u2013 at no charge.

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  7. We will send you a new canopy once it is finished. The package is delivered as a cash on delivery package, a Matkahuolto bus cash on delivery package or as a Kaukokiito shipment, in which case the canopy is invoiced separately before sending. The new canopy can also be picked up from us, in which case the payment will be made upon collection.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Fill out the offer request form:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Required field: *<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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