Private customers
Complaints
Sometimes it happens that a product has a fault, only when it is installed or used. Below you will find instructions on how to report a product defect.
Complaints about a faulty product
If you have bought the product from a retailer, or directly from the boat manufacturer, please make a complaint directly to the seller of the product.
If you have purchased a product directly from VA-Varuste or VA-Varustee’s online store and you find an error in the product, please fill in the form below.
Always contact VA Equipment before returning a product. This will ensure that we have all the necessary dimensions for the repair and, if necessary, we can ask for more information about the fit problem.
In order to speed up the complaint handling process, please always use the form below to make a complaint in the first instance.
You will be contacted by our complaint handler as soon as the complaint has been processed. Complaints are processed in the order in which they are received, normally within 1-3 working days.
To speed up the processing of your case, please always reserve the following information before contacting us.
- Customer information; Comprehensive contact details
- Product code or product name and order number
- A clear verbal description of the product defect.
- Clear pictures of the defect to be complained about.
- Good overall images of the product. See instructions
Fill in the complaint form for the defective product here.
Boat cover complaint form – open here
BOAT COVER COMPLAINT FORM:
If the product was purchased from a retailer, the complaint/customer refund should be made to that retailer.
Otherwise, a complaint can be made directly to VA-Varuste by filling in this form. Please answer each point carefully, as without the requested information we will unfortunately not be able to process your complaint. A completed form will speed up the complaint handling process. A separate form must be completed for each separate defective product.
Contact details of the customer:
Boat details:
Boat seat complaint form – open here
BOAT SEAT COMPLAINT FORM:
If the product was purchased from a retailer, the complaint/customer refund should be made to that retailer.
Otherwise, a complaint can be made directly to VA-Varuste by filling in this form. Please answer each point carefully, as without the requested information we will unfortunately not be able to process your complaint. A completed form will speed up the complaint handling process. A separate form must be completed for each separate defective product.
Contact details of the customer:
Seat details:
Complaints for other products – open here
COMPLAINTS FORM FOR OTHER PRODUCTS:
If the product was purchased from a retailer, the complaint/customer refund should be made to that retailer.
Otherwise, a complaint can be made directly to VA-Varuste by filling in this form. Please answer each point carefully, as without the requested information we will unfortunately not be able to process your complaint. A completed form will speed up the complaint handling process. A separate form must be completed for each separate defective product.
